Frequently Asked Questions (FAQs)

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eStatements

1. How do I access my eStatements?

   Once enrolled in eStatements, you will receive an email notifying you when your statement is available. You are able to view prior statements by clicking on the Documents tab in Online Banking under the account.

   Enrolling in eStatements will stop the paper statements and notices from coming in the mail and replace that with an email notification that your documents are available to be viewed in Online Banking.

   To view your statement or notice, please

   • Log into Online Banking
   • Select the account you want to view
   • Click on the Documents tab to view the electronic documents

2. What accounts can I access eStatements for?

   You will be able to access eStatements for the accounts listed in your Online Banking. You must be an owner or authorized signer of an account in order to access the eStatements.

3. What document type option do I select when searching for a statement?

   Select the account type, savings or checking. For notices you will select the document type stated in your email notification. Note, any accounts that were enrolled for check images, including Health Savings Accounts, will find statements from the prior 18 months or eStatement enrollment date (whichever came last) under the HSA/Check Image Statements Document Type.

4. Why do I see checking statements when I search for my savings statements?

   If you have previously requested your paper statements to be combined, they will continue to appear combined in your eStatements. If you'd prefer the statements be separated for individual electronic viewing, simply contact your local branch.

5. Where can I find copies of my check images?

   Copies of check images are available in Online Banking. Simply find the transaction you'd like to view and click on it. This will open a new window for you to view a copy of the check image.

6. How far back can I access my eStatements?

   Any account statement will be available electronically for 18 months.

7. Can more than one account owner receive an email alert when the statement is available?

   eStatements only allow for one email alert to go out. Contact us at 1-877-874-7376 for additional questions.

8. Can I have eStatements without using Online Banking?

   No, eStatements are accessed from within Online Banking. So you will first sign into your Online Banking account and then click to view your documents.

9. Where can I find my full account number?

   Statements may be pulled from the Documents tab under any specific account page. All statements will display your full account number. This is in addition to Online and Mobile Banking. 

10. How do I un-enroll in eStatements?

    If you would like to begin receiving paper statements instead of email notices and electronic statements, contact your local branch.

    Questions about your account-specific inquiries, also please contact your local branch.

11. I have a .bank question, who do I contact?

    Please contact your local branch or call us at 1-877-874-7376.