FAQs

MidCountry Bank is part of the MoneyPass^® network so you will see the MoneyPass^® logo on the ATM, confirming it is surcharge-free.

ATM screen will disclose surcharge fees prior to the completion of a transaction if fees apply.

Visit the Apple App store or Google Play Store and search for MoneyPass^®. There you can install the application to your phone at no charge.

• .bank is an internet web domain established specifically for the banking community, and is directed by banking and leading security experts
• .bank domains are sold only to verified members of the banking community, providing an additional layer of security over the traditional .com websites
• .bank domains signify that a company has been verified as a legitimate financial institution that fulfills mandatory security requirements that go beyond typical standards.
• When website visitors see a domain which ends in .bank, they can be assured that they are working with a legitimate, verified financial institution.

• Click the Transfer Money tab
• Click on External Transfer
• Click to Add an Account and complete the requested information

Questions about transfers or account-specific inquiries, please contact your local branch.

The transfer date is the date that the money is withdrawn from the “from” account. Transfers are typically deposited into your account on the transfer date.

Transfers may be delayed three business days depending on the transfer amount or five business days depending on the selected “from” account. Your transfer limits are determined based on information we receive from the consumer credit reporting agency that verifies your information when you enroll.

The calendar shows the earliest available date you can make a transfer.

MidCountry Bank does not charge a service charge for transferring funds to or from another financial institution.

• When do you want to schedule the first transfer?
• How often do you want to transfer the money?
• When do you want to stop scheduling the transfers?

When you set up a transfer schedule, the transfers are automatically scheduled for the duration you choose or until you cancel the repeating transfer.

If the transfer has not been processed, cancel the transfer. Once the transfer is canceled, schedule a new transfer to the correct account. If you’ve transferred the wrong amount, you can cancel the transfer if it has not been processed and reschedule it with the correct amount.

If you have a problem with a transfer that has been processed, please contact your local branch.

Yes, Bank to Bank transfers are currently available with the MidCountry Bank mobile banking app. Standard messaging and data rates apply.

Any personal checking or savings account (excluding IRA) that is available to you in your MidCountry Bank Bill Pay can be used to initiate a Bank to Bank transfer. The transfer can be made into or out of a checking or savings account at any U.S. financial institution.

We have a service called Zelle specifically for making personal payments like these. Learn more about Zelle HERE.

This feature is now available under the “Transfer tab”, from there select “External Transfers” and follow the prompts”

• Pay any company or individual in the U.S. from your business account.
• Automate payment of many recurring expenses.
• Choose to receive payment reminders and other notifications.
• Schedule payments in advance, even for recurring expenses such as rent or equipment leases.
• Track and categorize payments.

Learn More with the Business Bill Pay tutorial

• The app is a downloadable application through the App Store or Google Play

The Business Mobile app is customized for use on your mobile phone device which allows for one touch access. It offers the same great features as Business Online Banking.  You can easily move between screens to complete the below requests:

• View accounts including balances and transaction history
• Make transfers between savings, checking and loan accounts; the same transfers available in Online Banking
• Pay bills or change/cancel any pending payments
• Deposit checks
• Find ATMs and branches that are closest to your location
• Approve wire, ACH, positive pay items, and transfers
• View check images

You must be enrolled in Business Online Banking. If you are not currently enrolled please contact us, visit a branch or call Customer Care at 877-874-7376.

If you are enrolled in Business Mobile Banking, check your browser settings on your phone and be sure it is set to mobile. Some phones default to the browser setting which will cause a small display.

• Business Mobile Banking requires a password and multi-factor authentication as is used with Business Online Banking.
• If the phone is lost or stolen the device can be suspended and unregistered if it’s not recovered, both can be done by contacting us; see terms and conditions for additional details.
• Security technologies such as 128 bit SSL encryption and cache controls are utilized.

In addition we recommend you take the below standard security measures:

• Properly secure account information and do not share any passwords or other account access information.
• Do not store password information on the mobile device, for example in a notes section.
• Use a strong PIN to lock the mobile device.

The Senior Administrator of the business has the ability to cancel access in Business Online Banking. Once logged in to Business Online Banking hover over “Administration” and select “Profiles & Permissions.” Select “Change Employee” and locate the user that access is being removed from. Under the Mobiliti Business banner, find the box titled “Mobiliti Business access is enabled.” Uncheck the box to disable Mobiliti Business access. You may also contact us at 952-843-5222 or at Cash.Management@MidCountryBank.com.

In addition, a secure token may be part of your Business Online Banking package. Standard security technologies such as 128 bit SSL encryption and cache controls are used.

• View a summary of balances
• View account activity as transactions post
• Pay bills online
• Access and download up to 18 months of account history
• Transfer funds and make payments between all eligible accounts
• Access lines of credit
• Access up to 18 months of Online Statements (up to 7 years available upon request)
• View images of checks, returned items and deposits
• Enroll to receive account alerts via email or text message
• Place stop payments
• Request copies of checks, deposits, or statements
• View all accounts together, or view business and personal accounts separately

On the Administration tab within Business Online Banking, you will be able to select the accounts and the access levels for each user.

Add users and choose which accounts they’ll be able to view. You’ll also choose unique Usernames for the individuals you add. The individuals will be able to select their own unique Passwords.

By default you will be able to download your transactions for the last 180 days.

Enrolling in eStatements will stop the paper statements and notices from coming in the mail and replace that with an email notification that your documents are available to be viewed in Online Banking.

To view your statement or notice, please

• Log into Online Banking
• Select the account you want to view
• Click on the Documents tab to view the electronic documents

If you have previously requested your paper statements to be combined, they will continue to appear combined in your eStatements. If you’d prefer the statements be separated for individual electronic viewing, simply contact your local branch.

eStatements only allow for one email alert to go out. Contact us at 1-877-874-7376 for additional questions.

No, eStatements are accessed from within Online Banking. So you will first sign into your Online Banking account and then click to view your documents.

If you would like to begin receiving paper statements instead of email notices and electronic statements, contact your local branch.

Questions about your account-specific inquiries, also please contact your local branch.

A HELOC is a line of credit secured by your home that gives you a revolving credit line, similar to a credit card. Key differences are that instead of borrowing from a credit card company, you’re borrowing from the available equity in your home, and the house is used as collateral for the line of credit. Like a credit card, as you repay your outstanding balance, the amount of available credit is replenished. This gives you the ability to borrow against it again if you need to, and to borrow as little or as much as you need, up to your approved limit.

Home equity lines of credit are often used to pay for home improvement projects, including those intended to increase the value of your home. They are also used for major purchases or to consolidate higher-interest rate debt on other loans (such as credit cards).

The following is basic terminology to help understand home equity lines of credit:

Rate Lock Option

A home equity line of credit will typically have a rate that is fixed for a period of 3 – 15 years with established monthly payments. This payment stability can make it easier for budget management.

A “HELOC line lock” refers to a feature that allows you to convert a portion or all of your Home Equity Line of Credit (HELOC) balance to a fixed interest rate for a specified period. This provides a consistent monthly payment and protects you from rising interest rates.

Contact a MidCountry Bank home equity expert today to discuss rate lock options.

Annual Percentage Rate (APR)

An annual percentage rate (APR) is the rate charged for borrowing funds, and is expressed as a percentage representing the yearly cost of funds over the term of a loan.

Qualifying

In order to qualify for a home equity line of credit, you must have available equity in your home. In other words, the amount you owe on your home must be less than the value of your home. Many lenders will allow you to borrow up to 80% of the value of your home minus the amount you owe. Your lender will also typically look at your: credit score and history, employment history, monthly income, and monthly debts, just like they did when you first applied for your mortgage.

Index

The index is a financial indicator used by banks to set rates on many consumer loan products. MidCountry Bank indexes to The Wall Street Journal Prime Rate.

Margin

The margin is the amount added to the index, such as The Wall Street Journal Prime Rate, to determine the interest rate for your home equity line of credit.

Limit

Your lender will calculate your line of credit limit. Here is an example of the calculation:

Assuming the lender allows a maximum credit limit of up to 80% of your home’s value and your home appraises for $300,000, if you owe $150,000 on your current mortgage you may qualify for a credit line amount of up to $90,000. ($300,000 x 80% = $240,000 – $150,000 = $90,000)

Be aware that lenders have the right to modify your credit line at their discretion by decreasing the amount of funds available. In such cases, they are obliged to inform their customers of these changes to their credit limits.

Draw Period

The “draw period” is the period of time during which you can pay for expenses with your home equity line of credit. Depending on the terms, the draw period will vary, but typically it will be up to 10 years. Simply transfer funds to your checking account using online banking or contact your banker to advance available funds for you. For added convenience, you may also have HELOC checks allowing you to advance directly from the HELOC by writing a check.

When you have borrowed against your home equity line of credit, you’ll receive a monthly bill with a required minimum payment, similar to the way you would for a credit card. It’s essential to make your payments on time, and highly advisable to pay more than the minimum (especially if that minimum covers interest only), so that you’re paying down your principal. This may not only reduce your overall debt more quickly, it may also help you save on the interest you pay.

Interest

You will be charged interest for any money that you borrow against your credit line. If your home equity line of credit has a variable interest rate, your interest rate could vary from month to month.

Repayment Period

Home equity lines of credit have an “end of draw” date, after which you may no longer borrow against your home equity line of credit. On this date, the repayment period begins. During the repayment period, you’ll be required to make the monthly principal and interest payments needed to fully pay off the home equity line of credit by the end of the repayment period.

Home equity lines of credit are often used to pay for home improvement projects, including those intended to increase the value of your home. They are also used for major purchases or to consolidate higher-interest rate debt on other loans (such as credit cards).

• Annual fee: Amount charged once a year for the life of the loan, and sometimes only charged when you do not borrow against your home equity line of credit.
• Cancellation/early closure fee: Fee charged if the line of credit is closed before a certain date (if closed less than 3 to 5 years from the date opened, it could cost from $500 to $1,000).
• Margin: The amount added to The Wall Street Journal Prime Rate to determine the interest rate for the home equity line of credit.
• Minimum draw: The minimum amount a lender requires you to withdraw/ borrow per transaction or advance.
• Introductory rate: A temporary rate that is adjusted after a specified length of time.
• Up-front fees: Some fees are charged by the lender to set up your home equity line of credit like application/and or appraisal fees.
• Automatic payment discount: Discounted interest rate offered by some lenders if you establish automatic payments from a deposit account.

So before you get a home equity line of credit, consider things like what rate structure (fixed or variable) meets your needs. How much you think you’ll need to borrow over what period of time?

When borrowing from a home equity line, mortgage, credit card or any other credit product, it’s important to borrow only the amount that you can comfortably afford.

Health Savings Accounts allow individuals to pay for qualified out-of-pocket medical expenses using pre-tax dollars.

Unlike more traditional health care accounts, the funds in an HSA belong to the individual, not the employer or the insurance company, and stay with the individual. In order to take advantage of this tax deferred savings new benefit, individuals must purchase a specific type of health insurance coverage called a High Deductible Health Plan (HDHP).

Additionally, properly structured HSA contributions are considered employer provided health coverage and excludable from your corporate gross income, not subject to withholding and other employment taxes.

• Text banking allows you access to your account balances, transaction history and find a branch or ATM with the convenience of text messaging.
• Mobile website allows you access to your favorite online banking services such as account balances, transaction history, transfers and bill payments with internet access.
• The app is a downloadable application that provides the same features as the mobile website and mobile deposit but with one-touch access and a view that is customized for your specific device.

Mobile Deposit is a service that is available with the mobile app. With Mobile Deposit you can take a picture of a check to make a deposit! Simply open the app, click Deposits and follow the instructions! Contact your local branch to activate mobile deposits.

Text banking allows you to request your balance or transaction history by sending a text message request. You may also find the nearest ATM or branch with a text message request.

After you are enrolled, simply text any of the following commands to 99588 to receive a response with the information requested.

Receive a ResponseBAL BAL Account Balance(s)
HIST + texting nickname HIST S1 Transaction History
ATM + address or zip code ATM 55345 Closest ATM locations
BRANCH + address or zip code Branch 55345 Closest Branch locations

You can easily move between screens to complete the requests below:

• View accounts including balances and transaction history.
• Make transfers between savings, checking and loan accounts; the same transfers available in online banking.
• Pay bills or change/cancel any pending payments.
• Find ATMs and branches that are closest to your location.

You can easily move between screens to complete the below requests:

• View accounts including balances and transaction history.
• Make transfers between savings, checking and loan accounts; the same transfers available in Online Banking.
• Pay bills or change/cancel any pending payments.
• Pay people with Zelle.
• Deposit checks.
• Find ATMs and branches that are closest to your location.

• Login to, or enroll for, Online Banking
• Click on the Personal Settings option
• Click the Manage Device(s) button

Or

• Download the App from the Apple App Store or Google Play Store by searching for MidCountry Bank.

It is the nickname that identifies the account in a text message. When requesting your transaction history you will use this texting nickname. Each account should have a unique nickname assigned.

You may leave the default numbers or assign a personal nickname. To find/change your nickname, go to your personal setting under Manage Device(s).

My Devices

• Change my phone number
• Change my Mobile Banking services
• Add or remove text messaging, the mobile website, or the app
• Stop using this phone for Mobile Banking
• Download the application
• Get a link to the Mobile Banking website
• Add a new phone

My Accounts

• Add or remove accounts from Mobile Banking
• Change texting nicknames

My Profile

• Change your time zone

To make any changes simply log into your Online Banking account. Under Personal Settings, select the Manage Device(s) button under the Mobile Banking Profile banner, or select Add Device.

If you are enrolled in Mobile Banking, check your browser settings on your phone and be sure it is set to mobile. Some phones default to the browser setting which will cause a small display.

• Mobile Banking requires a password and multi-factor authentication as is used with Online Banking.
• You can only access your account from the mobile number you have enrolled. If the phone is lost or stolen the device can be suspended and unregistered if it’s not recovered, both can be done by contacting us; see terms and conditions for additional details.
• Security technologies such as 128 bit SSL encryption and cache controls are utilized.

In addition we recommend you take the below standard security measures:

• Properly secure account information and do not share any passwords or other account access information.
• Do not store password information on the mobile device, for example in a notes section.
• Use a strong PIN to lock the mobile device.

A SecureAlert is a service that allows you to better manage your account with notifications of activity when it occurs or on a daily basis. Notices can be received by mobile text message, email or within your Online Banking mail center.

No, you may enroll for Mobile Alerts with or without Mobile Banking. However, it is recommended to have Mobile Banking so that you are easily able to manage any account activity from the convenience of your phone when you receive alerts.

Many customers find it convenient to make a transfer or inquire into their history after they receive an alert. These account functions can be completed by linking to Mobile Banking directly from your mobile alert.

• Balance Below – When your account balance reaches a set threshold
• Card Usage – When your debit card is used on the account
• Payment Due – When a loan payment is billed
• Home Equity Advance – When an advance is made on your Home Equity Loan
• Check Posted – When a specific check clears your account
• Certificate Maturity – When your Certificate is approaching maturity
• Daily Balance – When your balance changes on the account
• Daily Checks – When checks have cleared your account
• Daily Deposits – When there has been a deposit made to your account
• Large Item Payment Received – When a transaction clears for an amount greater than a set threshold
• Payment Received – When a payment is posted to your account
• Many others – Contact your local branch for more information

If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes.

If you have not yet enrolled with Zelle®, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.
2. Select MidCountry Bank.
3. Follow the instructions provided on the page to enroll and receive your payment.

Pay attention to the email address or U.S. mobile number where you received the payment notification — you should enroll with Zelle® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.

Keeping your money and information safe is a top priority for MidCountry Bank. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.

Zelle® is a great way to send money to family, friends, and people you are familiar with, such as your personal trainer, babysitter or neighbor.¹

Since money is sent directly from your bank account to another person’s bank account within minutes,¹ Zelle® should only be used to send money to friends, family, and others you know and trust.

If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).

Zelle® is a great way to send money to family, friends, and people you are familiar with, such as your personal trainer, babysitter or neighbor.¹

Since money is sent directly from your bank account to another person’s bank account within minutes,¹ Zelle® should only be used to send money to friends, family, and others you know and trust.

If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending

As of March 31, 2025, all users must be enrolled through one of the more than 2,200 banks and credit unions that offer Zelle® in order to send and receive money. You can find a full list of participating banks and credit unions live with Zelle® at Zellepay.com. If their bank or credit union is not listed, we recommend you use another payment method at this time.

No, Zelle® payments cannot be reversed.

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at (877) 874-7376 for assistance with canceling the pending payment.

If the person you sent money to has already enrolled with Zelle® through their bank or credit union’s mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call our customer support team at (877) 874-7376 to determine what options are available.

No, Zelle® payments cannot be reversed.

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at (877) 874-7376 for assistance with canceling the pending payment.

If the person you sent money to has already enrolled with Zelle® through their bank or credit union’s mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call our customer support team at (877) 874-7376 to determine what options are available.

Scheduled or recurring payments sent directly to your recipient’s account number (instead of an email address or mobile number) are made available by MidCountry Bank but are a separate service from Zelle® and can take one to three business days to process. You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

Your mobile carrier’s messaging and data rates may apply.

The amount of money you can send, as well as the frequency, is set by each participating financial institution. To determine MidCountry Bank send limits, call our customer service at (877) 874-7376.

There are no limits to the amount of money you can receive with Zelle®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.

MidCountry Bank has not enabled Zelle® QR code: The Zelle® QR code feature is currently not available at MidCountry Bank. The ability to use a Zelle® QR code will be available soon.

Please contact our customer support team at (877) 874-7376. Qualifying imposter scams may be eligible for reimbursement.

Neither MidCountry Bank nor Zelle® offers purchase protection for payments made with Zelle® –for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.